Return And Refund Policy

Thanks for choosing our service. At Venzy Tea, we aim to serve our customer better.

1.0 Return

You have 5 minutes to return the drink upon receiving it. Kindly check to ensure the drink is in good condition, and if you are not satisfied, kindly return the drink without open back to the store within 5 minutes in order to be entitled for return. Once we capture that the drink has been returned, you will receive a notification on through our mobile app.​

2.0 refunds

Refund is applicable for return of drink. For return, once your return is approved, we will initiate a refund to your credit card (or original method of payment). Once your request is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within 5 working days, depending on your card issuer’s policies.

3.0 Contact Us

If you have any questions on our return and refund policy, kindly contact our helpful customer service team @04-293 7469 or email to us at www.venzytea.com

Alternatively, you may visit our website for more [email protected] www.venzytea.com

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NBRAND (M) SDN BHD (1098535A)  |  Telephone & fax no: +604-8288676
No. 8 & 8A, Lintang Paya Terubong 3, 11060, Ayer Itam, Penang